If your team can’t grab every call the moment it comes in, you don’t have to miss the opportunity. In this guide, you’ll learn how to keep your existing business number everywhere customers see it, while seamlessly routing unanswered or busy calls to your Innovative Horizons Voice AI so it can greet callers, qualify them, and book appointments. We’ll walk through simple, reliable options—like conditional call forwarding from your current carrier and smart ring timeouts in Innovative Horizons—and finish with a clean, step‑by‑step setup that lets your staff answer first and your AI catch what slips through, so every caller is helped and every lead is captured.

Why Forward Calls Into Innovative Horizons?

Call forwarding allows you to seamlessly connect your personal or business phone number with Innovative Horizon's Voice AI system. By forwarding calls to your Innovative Horizons phone number, you can:

• Leverage Voice AI: Enhance customer communication with AI-powered call handling and transcription.

• Maintain Your Existing Number: Keep your current phone number visible to customers without needing to update it on marketing materials or directories.

• Streamline Operations: Ensure all incoming calls are managed through your Innovative Horizons account for better tracking and management.

How Call Forwarding Works

When call forwarding is enabled, incoming calls to your personal number (cell or landline) will be automatically redirected to your Innovative Horizons phone number. Innovative Horizons then handles the calls using its advanced Voice AI capabilities.

Setting Up Call Forwarding for Major Carriers

Follow the steps below based on your carrier. If you don’t see your carrier, refer to their specific support page for detailed instructions.

Verizon Wireless

1. There are a few ways to forward calls from your Verizon Wireless phone to your Innovative Horizons phone number:

   • To Forward ALL CALLS: dial 72 followed by your HighLevel phone number (e.g., 72 555-555-5555).

   • To Forward MISSED CALLS (unanswered calls or calls that receive a busy signal): Dial 71 followed by your Innovative Horizons phone number (e.g., 71 555-555-5555).
     

2. Press Call.

3. Wait for a confirmation tone or message.

4. To deactivate call forwarding, dial *73.

Learn More at Verizon Wireless Support

AT&T (Mobile)

1. Dial 21 followed by your Innovative Horizons phone number (e.g., 21 555-555-5555).

2. Press Call or Send.

3. Wait for the confirmation tone.

4. To deactivate, dial #21#.

Learn More at AT&T Wireless Support

AT&T (Business)

1. Dial *72 on your landline phone and listen for the dial tone.

2. Enter your Innovative Horizons phone number (e.g., 555-555-5555).

3. Wait for the confirmation tone. The system will then place a call to the number to which calls will be forwarded. If the forward-to party answers the call, the feature is activated.

4. To deactivate call forwarding, dial *73.

Learn More at AT&T Business Support

T-Mobile

1. There are a few ways to forward calls from your T-Mobile phone to your Innovative Horizons phone number:

   • To Forward ALL CALLS: dial **21*1 + your Innovative Horizons phone number + # (e.g., **21*1555-555-5555#)

   • To Forward MISSED CALLS (unanswered calls or calls that receive a busy signal): Dial **61*1 + your Innovative Horizons phone number + # (e.g., **61*1555-555-5555#).
     

2. Press Call.

3. To deactivate call forwarding, dial ##61# or ##21#, respectively.

Learn More at T-Mobile Support

Xfinity Mobile

1. There are a few ways to forward calls from your Xfinity Mobile phone to your Innovative Horizons phone number:

   • To Forward ALL CALLS: dial 72 followed by your Innovative Horizons phone number (e.g., 72 555-555-5555).

   • To Forward MISSED CALLS (unanswered calls or calls that receive a busy signal): Dial 71 followed by your Innovative Horizons phone number (e.g., 71 555-555-5555).
     

2. Press Call.

3. Listen for a confirmation tone.

4. To turn off call forwarding, dial *73.

Learn More at Xfinity Mobile Support

Spectrum Mobile

1. There are a few ways to forward calls from your Spectrum Mobile phone to your Innovative Horizons phone number:

   • To Forward ALL CALLS: dial 72 followed by your Innovative Horizons phone number (e.g., 72 555-555-5555)

   • To Forward MISSED CALLS (unanswered calls or calls that receive a busy signal): Dial 71 followed by your Innovative Horizons phone number (e.g., 71 555-555-5555).
     

2. Press Call and wait for the confirmation tone.

3. To deactivate, dial *73.

Learn More at Spectrum Mobile Support

Other Carriers

If your carrier is not listed above, either reach out to them directly or try the following steps:

1. To Forward ALL CALLS:

   • Dial *72 on your phone and listen for the dial tone.

   • Enter your Innovative Horizons phone number (e.g., 555-555-5555).

   • Wait for the confirmation tone.

   • To deactivate call forwarding, dial *73.
     

2. To Forward MISSED CALLS (unanswered calls or calls that receive a busy signal):

   • Dial *92 on your phone and listen for the dial tone.

   • Enter your Innovative Horizons phone number (e.g., 555-555-5555).

   • Wait for the confirmation tone.

   • To deactivate call forwarding, dial *93.

Frequently Asked Questions

Q: Can I forward calls from multiple numbers to Innovative Horizons?
Yes, as long as each number supports call forwarding, you can forward multiple numbers to your Innovative Horizons phone number.

Q: Will callers know their calls are being forwarded?
No, call forwarding is seamless, and the caller won’t be notified of the redirection.

Q: Can I still make calls from my personal number after setting up call forwarding?
Yes, call forwarding only affects incoming calls. Outgoing calls from your personal number remain unaffected.

Q: Does call forwarding work internationally?
It depends on your carrier. Contact your carrier to verify if international call forwarding is supported.